- About us
India Innovation Incorporation Private Limited (“Falcon”), is a company incorporated under the provisions of Companies Act, 2013 with corporate identification number U74220CT2012PTC000633, and its registered office is located at 35/75, Punjabi Colony, Katora Talab, Raipur, Chhattisgarh 492001. Outside this document, “Falcon” as a name represents the branded suite of products offered by India Innovation Incorporation Private Limited. Falcon is mindful of its user’s privacy and collects, stores and uses the data of its customers and users in accordance with applicable laws.
- Alterations and application
In order for you to access or use Falcon’s websites, mobile application, WAP site etc., we may require certain information about yourself (“Information”). This information includes:
4.1. Your full name, address, e-mail address, telephone number, date of birth and bank or payment card details and any proof of your identity and/or address that Falcon may request;
4.2. Details of any transactions you carry out through Falcon’s services and of the fulfilment of your requests;
4.3. Details of any bank account (including but not limited to, account holder, account name, account number, sort code, online banking PIN, Transaction Authentication Number “TAN” and password, available balance and transaction history of your bank account), ITR, tax certificates or any other income documents as necessary by Falcon;
4.4. Details of any credit, debit or other card used by you for transactions carried out using Falcon’s services; this information will not be directly stored in the system,
and if it does so in the future then it is in accordance with PCI guidelines; 4.5. Your participation in any promotion sponsored by Falcon;
4.6. Correspondence or communication that you send Falcon;
4.7. Calls that Falcon makes to you or you make to Falcon;
4.8. Information supplied by you in connection with surveys, feedback or based on Falcon’s request;
4.9. Information collected through cookies;
4.10. Technical information about your system such as your IP address, log-in times, operating system and browser type;
4.11. Details of your visits to Falcon’s website and application including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access in case of your visits to Falcon’s website and application; and
4.12. Additionally, in order to fulfil our legal obligations to prevent fraud and money laundering, we may obtain information about you from third party agencies at any time when we feel it is necessary to prevent fraud and minimise our financial risks.
- Disclosure of information
We do not disclose your Information to any third parties other than affiliates of Falcon and the following:
5.1. A prospective buyer or investor in our business or an existing investor in our business;
5.2. Governmental authorities and other lawful enforcement bodies, regulatory body or court if we are under a duty or required by law to disclose or share your personal data or to protect the rights, property, or safety of ourselves or our group companies, our customers, or others;
5.3. Institutions with which Falcon is partnered to jointly provide better services, facilities or products to you. These institutions may only use your information for providing to you their services and market Falcon-related products without requiring your further consent.
5.4. Third parties where you have expressed an interest in receiving information about their goods and services;
5.5. Third parties who referred you to us with a requirement that Falcon is required to provide data such as transaction volumes, numbers or types of transactions etc. to such third party; and
5.6. Third parties that Falcon may occasionally use to provide you with the services that you have requested.
We also use Information in aggregate form for the purposes of marketing activities, business evaluation and audit requirements.
- Information usage
We use your Information for the following purposes:
6.1. To operate and administer your Falcon account and to provide services that you have requested;
6.2. To carry out your instructions to make and receive payments and undertake transactions using Falcon’s services;
6.3. To allow you to use the Falcon services, website and applications; 6.4. To notify you about changes to our service(s);
6.5. To improve our internal customer training;
6.6. To comply with legal requirements on verification of Information, storage and disclosure of Information and transactional data;
6.7. For financial and identity checks, fraud prevention checks, anti-money laundering and credit checks;
6.8. For customer service, including answering questions and responding to feedback and complaints;
6.9. To enhance the security of our services;
6.10. To ensure that content on our Website is presented in the most effective manner for you and for your computer; and
6.11. To provide you with information, products or services that you request from us or which we feel may interest you.
Please note that under applicable laws Falcon may be required to maintain records of transactions and certain Information for specified periods of time. You consent to Falcon retaining such Information and transactional data to the extent required to be retained under applicable laws.
- Links to other websites
Our site links to other websites that may collect personally identifiable information about you. Falcon is not responsible for the privacy practices or the content of those linked websites.
- Disclaimer of liability
Falcon makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of Falcon’s website, application or other medium and expressly disclaim liability for errors and omissions. No warranty of any kind, implied or express, is given with respect to the contents of Falcon’s website, application etc. or its hyperlinks to other internet resources.
- Grievance officer
The name and contact details of the grievance officer are provided below: Mr. Bhawin Kabra
35/75, Punjabi Colony, Katora Talab, Raipur, Chhattisgarh 492001